About Support So Simple |
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At Support So Simple we are dedicated to providing
high quality IT support at an affordable price to
all of our customers, whether a single home user
or a company with 100+ computing devices. |
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Over 10 years ago, we realised that given the
correct level of support, computing (at any level)
should not need to be complicated or expensive,
and although since then we are all much more mobile
with our communications, data sharing and social
networking, nothing much has changed - we still
believe that no matter how many computers, tablets
or smart phones you have, with the right level of
support you can enjoy a stress free, low cost digital
life, comfortable in the knowledge that an experienced
IT professional is available to assist with any
question you may have, repair you may need or upgrade
you may want - all from as little as £6.99
a month. |
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Although there a many instances where onsite support
may be required, we are confident that most problems
or questions can be dealt with remotely, and because
of this we have setup a bespoke online Web Help
Desk ensuring you can ask the questions you want,
when you want, and have access to all your past
questions. But if you would prefer to speak to one
of our experienced Technicians, or have them guide
you through a repair, all you have to do is ask
and they'll be more than happy to help. |
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Our Technicians |
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Unlike many other IT Support Companies offering
unlimited 'remote support', we DO NOT have an office
full of low skilled call-centre staff with nothing
more than a script and a 'Dummies Guide', and there
are NO geeks, gurus or so called genius' ready to
baffle you with jargon that means nothing to most
people! |
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Our IT Technicians are "genuine" IT
Technicians, personally responsible for maintaining
hundreds of computers for both home users and business
users throughout the UK. All our IT Technicians
have experience with both onsite and offsite support
for all levels of business systems and home networks,
giving them an un-matched level of experience based
knowledge, both with varying computer systems (home
and professional) but also in real world environments
- so when you request support from one of our IT
Technicians, whether onsite at home, at work or
over the phone, you know you're getting the right
person for the job! |
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Our Support Partners |
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Although we have a dedicated team of Support So
Simple IT Technicians ready to assist you with all
your computing problems, on occasion we may be unable
to arrange one of our own Technicians to visit you
at your home or work place - in these instances,
we may send an approved Support Partner. |
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All of our approved Support Partners have been
selected, vetted and inducted into our Support Partner
Programme prior to providing any support for our
customers. Each Support Partner has been personally
interviewed in the same way any of our own Support
So Simple IT Technicians would have been. Customer
satisfaction is one of our primary concerns and
you can be assured that if we send a Support Partner
to your home or work place they are there as an
ambassador to Support So Simple, and with that have
our full confidence in both their technical ability
and their professionalism. |
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