| Support Partners |
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| At Support So Simple we recognise that we are
only as good as our weakest link, and ensuring we
have enough skilled Technicians available to support
our customers' needs is something we try to prioritise! |
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| To assist with this, we have introduced a new
Support Partner programme, allowing smaller support
companies (and sometimes individuals) to provide
support to our customers on our behalf, when we
may not be able. |
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| Please find below a summary of requirements
and conditions - if you would like more information
or would like to apply to become one of Support
So Simple's approved Support Partners please complete
the short form below. |
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Requirements |
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| Training |
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All our Support Partners must have a minimum
of 4 years full time experience within their
respective areas of IT Support, with references
and supporting documentation. |
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| Insurance |
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All our Support Partners must be covered
by their own Professional Indemnity Insurance
for IT Technology (£25,000+) and Public
& Products Liability Insurance (£1,000,000+). |
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| Vehicle |
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All our Support Partners must be able to
provide their own reliable, presentable vehicle. |
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General Conditions |
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| Rates |
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All Support Partners will be paid the advertised
(or approved) support rates for any onsite
or offsite support, less a fixed administration
fee of £5 for Home users or £10
for Business users (excluding any VAT), plus
a payment transaction charge of 5% for the
entire invoice total. Click
here to download more details |
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| Hardware |
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All Support Partners will be paid the advertised
(or approved) hardware rates for any supplied
hardware, less 5% transaction charge as detailed
above (excluding any VAT). All supplied hardware
must meet Support So Simple's approved make,
model and condition criteria, with Support
Partners being solely responsible for any
warranty repairs or replacements as required
within 12 months of install. |
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| Payment |
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Support So Simple will obtain payment for
any support or hardware provided directly
from the customer, and in doing so be solely
responsible for any transaction based fees.
Support Partners will be piad via a self billing
invoice, raised by Support So Simple on their
behalf and paid on a fixed monthly basis.
Any support or hardware provided by a Support
Partner is subject to a 30 day warranty, with
all self billing invoices being raised after
such time. |
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| Expenses |
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All Support Partners are responsible for
their own travel, administrative and any support
or hardware associated expenses, including
any travel based fixed penalties etc. |
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| Free Support |
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Although we have our own dedicated Technicians,
occasionally we may request that a Support
Partner honour our 'Free Home User Support'
policy, typically in the instance where a
Support Partner is, or is likely to be the
primary Technician for the customer. Sometimes,
it may simply be in the customers interest
for a particular Support Partner to handle
the enquiry, or we (Support So Simple) are
simply unable to provide the appropriate support
in that instance. |
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