Lowest Price Guarantee |
|
At Support So Simple, we have taken
extra care to ensure we keep our overheads
as low as possible and manage all work
as efficiently as we can, all without
compromising on our levels of service,
enabling us to provide low cost, reliable
support to all |
|
|
|
|
There are many advertised 'companies'
on the internet claiming such services, many of
whom unfortunately have neither the experience,
ability or status to make such claims or provide
such a service (at any level). |
|
There are a few promises that we can
make... |
|
1. |
We are a registered company in England
& Wales, number 5652965 |
|
Our accounts, credit and status are publicly
visible, our trading records virtually transparent
and our Directors personally responsible -
we have nothing, and nowhere to hide! |
|
|
2. |
We are VAT registered - once a company
reaches a certain size, they are required
to register |
|
Smaller companies or individuals that are
not VAT registered are typically new, operating
part time or not particularly successful (and
all lacking in experience), or even operating
illegally! Although a 20% saving seems attractive,
the reason behind the discounts are often
not as genuine. |
|
|
3. |
We are fully insured with Professional
Indemnity, Employers, Public and Product Liability
Cover |
|
It may seem trivial, but having full insurance
cover means you (the customer) are fully covered
in the very rare event (none to date) a member
of our staff accidentally damages your property
or causes you significant loss due to faulty
workmanship. Additionally, our own employees
are covered in the event something happens
to them whilst acting in a work capacity (again,
no claims to date!). |
|
|
4. |
All Support So Simple IT Technicians
have at least 4 years experience in their
respective areas |
|
When it comes to IT, there is nothing more
important than experience - all current Support
So Simple IT Technicians have over 12 years
experience working as IT Technicians, supporting
all levels of IT. |
|
|
5. |
We will always provide Free, Friendly
and non-bias advice |
|
Whatever the problem, our Technicians are
always available to provide free, friendly
advice without any obligation. Just give us
a call on 0844 87 97 345 or e-mail support@supportsosimple.com |
|
|
|
|
Back to the Lowest Price Guarantee... Taking
all that into consideration, if you are able to
find a company locally that will provide an equal
service for less, we will gladly match their price
and refund the difference*!
|
|
We do have a few conditions, and will have to
investigate the claim before agreeing to any discount.
We are unable to match limited offers, vouchers
or loyalty discounts provided by other companies.
Claims must be made within 14 days of works being
initially undertaken. We are only able to match
our net rate (so excluding VAT). |
|
Other considerations to take when 'comparing
prices' |
|
If it sounds to good to be true, it probably is!
A lower hourly rate will typically work out more
costly in the long run if the Technician does not
have the experience or skills to do the job correctly
from the start. |
|
Additionally, do not be swayed by claims of No
Fix, No Fee - there is always a solution to
a problem! Many people are under the impression
that if they choose not to proceed with a repair
then there will be no fee, but every company we
have encountered will always charge some kind of
diagnosis fee. It is very rare that a solution to
a problem is not available, but a more common reason
to not continue with a repair is that it may not
be financially viable! We too offer a No Fix, No
Fee guarantee, and if the problem is something our
technicians genuinly cannot fix at any level then
we will gladly retun the device with no labour charges. |
|
*Terms and conditions apply.
If you have any questions about our guarantee our
services please contact
us |