| Home and Home Office Users | Free
IT Support |
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| We appreciate that many users may
simply need a little advice or have
a small problem that can be fixed quickly
and easily - to help with this, we now
offer FREE IT Support to home
users, without any obligation, fee's
or contracts. |
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| Lowest Price
Guarantee: We're
confident our prices and service cannot be matched,
so much so that we will guarantee it! If you're
able to find an equal service for less locally,
we'll match it - click
here for more details. |
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| So whatever the problem, whatever the device,
as long as you're a Home User our experienced IT
Technicians will gladly give you 20 minutes of their
time - no deposits, hard sells or hidden catches...
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| Now what? To begin your FREE
IT SUPPORT today, there are 3 simple
steps! |
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Step 1: |
Register below for Free,
or call us on 0844 87 97 345 |
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(There are no fees or contracts, this
simply assists us in monitoring any support
given) |
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Step 2: |
Once registered, enjoy
Free IT Support & Repairs |
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(Whatever the problem, contact us as
often as you like without any fee's or obligation) |
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Step 3: |
Thats pretty much it?
There are really only 2 steps! |
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(If you need further assistance, our
pay-as-you-go and contract options are available) |
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| Frequently Asked Questions... |
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| " But 20 minutes does not seem very
long? " we hear you say |
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| You might be surprised at how much an experienced
IT Technician can do in 20 minutes - whether answering
some basic questions, simple guidance on a repair
or connecting remotely to diagnose or fix a nigling
glitch. |
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| Here are some examples of recent FREE support
given to our customers, each resolved within 20
minutes... |
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| No Internet - Tested, diagnosed and found
to be an incorrectly cabled broadband/phone setup.
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| No Keyboard activity - After a quick Remote
Desktop Session, our technician was able to resolve
the problem by uninstalling and re-installing the
keyboard driver. |
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| Virus Infection - A quick check and modification
of some key Windows systems partially removed a
virus enough to allow a previously incapacitated
antivirus programme to remove the virus fully. |
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| New Laptop Purchase - A customer wanted
some advice on which laptop they should buy (not
actually from us, but with vouchers from a high
street store). Our Technician asked the right questions
and gave the customer a 'jargon free' explanation
of typical differences, allowing the customer to
make the right 'informed' decision, suiting both
their needs and budget. |
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| Although many of these solutions may seem obvious
after the fact, if you don't know what your looking
or testing for, these simple problems can become
major nuisances, and potentially quite costly. Each
of these problems were resolved within 20 minutes,
and cost the customer nothing! |
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| We do however have a couple of basic conditions
to our Free Support Offer... |
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| Unfortunately, we are only able to offer Free
Support to Home & Home Office Users |
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| Business devices, systems or software are not
covered by our Free Support offer |
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| We are only able to provide Free Remote Support
(onsite support is chargeable at our standard rates) |
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| Remote Support meaning telephone support, e-mail
support or remote desktop support |
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| Free Support is limited to 20 minutes per incident
- although you can contact us as many times as you
like! |
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| Our standard support charges are applicable
after 20 minutes (you do NOT need to commit to furtherwork) |
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| We do require you to register, giving you access
to our Online Web Help Desk |
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| There are no fees or tie-ins - this is to assist
us in monitoring any support given |
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For more information
on our services or for some support
for your device(s) please contact
us |
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