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Pay-As-You-Go
Labour Rates* |
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Standard
Rates
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Contracts
(20% off)
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Remote Support
(Each 30 Minutes) |
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If you
are having problems with
any of your computing
devices (PC's, Laptops,
Tablets, Smart Phones,
printers, routers etc)
one of our experienced
IT Technicians can support
you remotely - we can
assist by e-mail, over
the phone or take control
of your PC as needed,
ensuring your computing
problem is resolved as
quickly and as cost effectively
as possible. To ensure
there are no spiralling
charges, the maximum we
will charge for any individual
remote support incident
or fault is £96.
Alternatively, subscribe
or upgrade to one of our
support contracts and
all remote desktop support
is free of charge. |
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Off-Site Labour
(Each 30 Minutes) |
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If you
are having problems with
any of your computing
devices (PC's, Laptops,
Tablets, Smart Phones,
printers, routers etc)
and we are unable to support
you remotely, one of our
experienced IT Technicians
can diagnose and repair
your device at one of
our workshops. Simply
drop your device off at
one of our collection
centres or arrange a convenient
collect and return service.
All on-site and off-site
work will be explained
and quoted for before
being approved so you
do not need to worry about
any surprises. For additional
savings, subscribe or
upgrade to one of our
support contracts that
includes either a 20%
discount off of all labour
or unlimited labour both
on-sita and off-site |
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On-Site Labour
(Each 30 Minutes) |
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If you
are having problems with
any of your computing
devices (PC's, Laptops,
Tablets, Smart Phones,
printers, routers etc)
and we are unable to support
you remotely, one of our
experienced IT Technicians
can diagnose and repair
your device at your home
workshops. All on-site
and off-site work will
be explained and quoted
for before being approved
so you do not need to
worry about any surprises.
For additional savings,
subscribe or upgrade to
one of our support contracts
that includes either a
20% discount off of all
labour or unlimited labour
both on-sita and off-site.
Onsite labour is charged
at £30 for each
half hour in London areas,
please contact us for
more details. |
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'Component Level' Laptop
Repairs |
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Most
software or generic hardware
related problems (hard
drives, dvd-roms and RAM
etc) are treated in the
same way a PC would be
and are covered under
our standard labour rates,
with diagnosis and repair
fees charged at £24
per 30 minutes, however,
should your laptop have
a component level fault
and require an extensive
diagnosis or repair we
have a minimum diagnosis/repair
charge of £60.
The £60 typically includes any repair costs but does not include the
cost of any parts that
may be required. Due
to the complexities
of a laptops components
and the uniqueness of
each model and their
parts, a component level
repair or diagnosis
can take a lot longer
than the equivalent
repair on a computer.
If the overall
costs including parts
are deemed too expensive
and you choose not to
continue with the repair,
the minimum £60
repair fee will still
be applicable.
Alternatively, if
you choose to purchase
a new laptop from us
we will part-exchange
your faulty laptop against
the overall costs for
the repair or diagnosis
fees you would have
incurred had the laptop
been returned, and we
will transfer any data
from your old laptop
to the new laptop free
of charge! Please contact
us for more information
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Pay-As-You-Go
Support Options* |
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Self Drop Off
(at one of our Collection
Centres) |
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If it
is more convenient to
drop your computer, tablet
or iPhone off or you want
to save a little extra
money by avoiding any
unecessary on-site support
fees, simply bring your
device to one of our approved
collection centres - there
is no need to call ahead,
just bring it down, report
your problem and one of
our experienced technicians
will get back to you with
a diagnosis and repair
price asap - you'll receive
a receipt for any items
you drop off! If we are
unable to fix your device,
there is no fee to pay,
but if |
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On-Site Repair or Collect
& Return Service (excludes
London) |
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Super Saver (onsite
within 1 to 7 days) |
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Our call-out
fee's are designed to
cover any travel costs
or expenses. If you are
located near one of our
repair centres, or if
your problem is not urgent
and you can wait until
a technician is in the
area or passing, our travel
costs and expenses are
reduced and we are able
to pass on those savings.
We typically aim to respond
to all super saver calls
within 1 to 7 days, and
are often able to respond
quicker if a technician
is working or based locally.
A super saver call-out
rate must be approved
in advance of any onsite
support, otherwise a Standard
call-out fee will apply.
Collect & Return:
If you are having problems
with any of your computing
devices and an onsite
visit is neither convenient
or suitable, we can arrange
to collect your computer
(in person or via an approved
courier) and bring it
back to our workshop.
Once here, we'll be able
to diagnose and repair
the fault, and then arrange
for the computer to be
returned back to you.
As our Technicians are
able to manage many repairs
at once when at our workshop,
the overall cost per repair
is often reduced as there
is no waiting-around time
for downloads, software
installations or data
transfer, all which would
be chargeable if a technician
was having to wait onsite.
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Standard (onsite
within 1 to 5 days) |
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Our call-out
fee's are designed to
cover any travel costs
or expenses. We typically
aim to respond to all
standard on-site calls
within 1 to 5 days, and
are often able to respond
quicker if a technician
is working or based locally.
All standard call-outs
will be subject to a standard
call-out fee unless otherwise
stated or approved.
Collect & Return:
If you are having problems
with any of your computing
devices and an onsite
visit is neither convenient
or suitable, we can arrange
to collect your computer
(in person or via an approved
courier) and bring it
back to our workshop.
Once here, we'll be able
to diagnose and repair
the fault, and then arrange
for the computer to be
returned back to you.
As our Technicians are
able to manage many repairs
at once when at our workshop,
the overall cost per repair
is often reduced as there
is no waiting-around time
for downloads, software
installations or data
transfer, all which would
be chargeable if a technician
was having to wait onsite.
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Speedy
(onsite within 24 hours) |
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Our call-out
fee's are designed to
cover any travel costs
or expenses. We typically
aim to respond to all
speedy onsite calls within
24 hours. All speedy call-outs
within 24 hours will be
subject to a same day
call-out fee unless otherwise
stated or approved.
Collect & Return:
If you are having problems
with any of your computing
devices and an onsite
visit is neither convenient
or suitable, we can arrange
to collect your computer
(in person or via an approved
courier) and bring it
back to our workshop.
Once here, we'll be able
to diagnose and repair
the fault, and then arrange
for the computer to be
returned back to you.
As our Technicians are
able to manage many repairs
at once when at our workshop,
the overall cost per repair
is often reduced as there
is no waiting-around time
for downloads, software
installations or data
transfer, all which would
be chargeable if a technician
was having to wait onsite.
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On-Site Repair or Collect
& Return Service - London |
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Super Saver (onsite
within 1 to 7 days) |
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Our call-out
fee's are designed to
cover any travel costs
or expenses. If you are
located near one of our
repair centres, or if
your problem is not urgent
and you can wait until
a technician is in the
area or passing, our travel
costs and expenses are
reduced and we are able
to pass on those savings.
We typically aim to respond
to all super saver calls
within 1 to 7 days, and
are often able to respond
quicker if a technician
is working or based locally.
A super saver call-out
rate must be approved
in advance of any onsite
support, otherwise a Standard
call-out fee will apply.
Collect & Return:
If you are having problems
with any of your computing
devices and an onsite
visit is neither convenient
or suitable, we can arrange
to collect your computer
(in person or via an approved
courier) and bring it
back to our workshop.
Once here, we'll be able
to diagnose and repair
the fault, and then arrange
for the computer to be
returned back to you.
As our Technicians are
able to manage many repairs
at once when at our workshop,
the overall cost per repair
is often reduced as there
is no waiting-around time
for downloads, software
installations or data
transfer, all which would
be chargeable if a technician
was having to wait onsite.
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Standard (onsite
within 1 to 5 days) |
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Our call-out
fee's are designed to
cover any travel costs
or expenses. We typically
aim to respond to all
standard on-site calls
within 1 to 5 days, and
are often able to respond
quicker if a technician
is working or based locally.
All standard call-outs
will be subject to a standard
call-out fee unless otherwise
stated or approved.
Collect & Return:
If you are having problems
with any of your computing
devices and an onsite
visit is neither convenient
or suitable, we can arrange
to collect your computer
(in person or via an approved
courier) and bring it
back to our workshop.
Once here, we'll be able
to diagnose and repair
the fault, and then arrange
for the computer to be
returned back to you.
As our Technicians are
able to manage many repairs
at once when at our workshop,
the overall cost per repair
is often reduced as there
is no waiting-around time
for downloads, software
installations or data
transfer, all which would
be chargeable if a technician
was having to wait onsite.
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Speedy
(onsite within 24 hours) |
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Our call-out
fee's are designed to
cover any travel costs
or expenses. We typically
aim to respond to all
speedy onsite calls within
24 hours. All speedy call-outs
within 24 hours will be
subject to a same day
call-out fee unless otherwise
stated or approved.
Collect & Return:
If you are having problems
with any of your computing
devices and an onsite
visit is neither convenient
or suitable, we can arrange
to collect your computer
(in person or via an approved
courier) and bring it
back to our workshop.
Once here, we'll be able
to diagnose and repair
the fault, and then arrange
for the computer to be
returned back to you.
As our Technicians are
able to manage many repairs
at once when at our workshop,
the overall cost per repair
is often reduced as there
is no waiting-around time
for downloads, software
installations or data
transfer, all which would
be chargeable if a technician
was having to wait onsite.
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